Benefits:

Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Vision insurance

We are seeking a highly organized and detail-oriented FOH supervisor to join our team at Dunkin Donuts!

The ideal candidate will have excellent communication skills, strong computer literacy, and the ability to multitask effectively. As an FOH Supervisor, you will provide support to various departments within the organization and assist with day-to-day administrative tasks.

Reports to:

Restaurant Management Team
This is not a managerial position

Responsibilities:

Advancing the Grove Bay Mission Statement and Core Values
Delivering exceptional hospitality to all guests
Upholding all core Standard Operating Procedures
Coaching hourly team members in the moment
Training and developing new team members
Handling guest issues in a respectful manner
Following opening and closing procedures
Cash handling following Grove Bay SOP
Ability to expedite in adherence with the Grove Bay SOP
Strong understanding of operational systems – Toast, OpenTable, R365
Maintaining cleanliness and sanitation of the restaurant – ensure the restaurant is showroom ready at all times
Performing general administrative tasks such as answering phone calls, responding to emails, and managing calendars
Preparing and editing documents, including correspondence, reports, and presentations
Assisting with data entry and record-keeping
Coordinating and scheduling meetings and appointments
Conducting research and gathering information as needed
Maintaining office supplies and inventory
Providing support to other team members as necessary
Providing supervisor support for all locations

Skills & Knowledge:

Strong attention to detail and focus on process excellence
Ability to learn and bring innovative ideas to the team
Genuine enthusiasm and aptitude for serving people
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to set and meet deadlines
Successful completion of Grove Bay's training program, including all EdApp training content

Certifications:

Food and Alcohol Safety training (ServSafe)

Physical Demands:

Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods
Ability to sit for extended periods
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by ear
Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
Ability to turn or twist body parts in a circular motion
Ability to tolerate exposure to heat, cold, chemicals, and a loud/noisy environment

Qualifications:

Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department
Must have worked within a venue or another Grove Bay restaurant for a minimum of 4 months
Prior supervisor experience
Multiple language abilities a plus; fluency in English required
High school diploma or equivalent required; associate's degree preferred
Proven experience as a supervisor, administrative assistant, or in a similar role
Proficient in computer applications such as Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite
Strong organizational skills with the ability to prioritize tasks effectively
Excellent written and verbal communication skills
Attention to detail and accuracy in work
Ability to handle confidential information with discretion
Previous experience in supervising, order entry, data entry, or proofreading is a plus

Note: This is a non-exempt role, and this position will be eligible for overtime pay in accordance with applicable labor laws.

Grove Bay is an E-Verify and equal opportunity employer, you must show proof of eligibility to work in the U.S.

Compensation: $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Grove Bay Hospitality Group was created in 2010 with the idea that it would be fully connected to the community. Like our logo, our founders and core team members have deep roots in South Florida. For us, this connection to our community can be in the form of opening a great restaurant, providing new jobs for our fellow Miamians, or even donating our time and resources to the many charities we support.

Grove Bay aspires to enhance the lives of its guests, employees, communities and investors as a restaurant industry leader by developing innovative, memorable and highly successful restaurant concepts. From ingredients to customer service, Grove Bay is committed to delivering only the highest quality across all levels of operation. We believe that if we provide our guests with exceptional hospitality experiences, if we train and take care of our people, and if we’re an active member of our community, then the performance and profits will take care of themselves.

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Benefits

Financial

- Competitive Wages
- Profit Sharing Plan - Management
- Grove Bay Rewards Program
- Employee Referral Program

Career

- Grove Bay Connect
- Advanced Training
- Tuition Reimbursement Program
- Train up Program
- Individualized training and development program

Wellness

- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-term disability/Long-term disability
- Paid time off
- Maternity Pay
- Paternity Pay
- Sabbatical

Social

- Employee events
- Holiday Party
- Grove Bay Connect Social Portal

Front of the House Supervisor

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Benefits