General Manager
Full Time • Crawford's Genuine
Benefits:
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Crawford's Genuine located within the RDU Airport is seeking an experienced and dynamic Restaurant General Manager to oversee daily operations and ensure the delivery of exceptional dining experiences to our valued guests.
The Restaurant General Manager will be responsible for maintaining high standards of service, managing a team of staff members, coordinating with various departments, and optimizing overall restaurant performance.
Responsibilities:
The Restaurant General Manager will be responsible for maintaining high standards of service, managing a team of staff members, coordinating with various departments, and optimizing overall restaurant performance.
Responsibilities:
- Oversee daily operations:
- Supervise all aspects of the restaurant's activities, ensuring smooth and efficient operations.
- Monitor and maintain high levels of customer service, satisfaction, and cleanliness.
- Manage reservations, seating arrangements, and customer flow to optimize occupancy and minimize waiting times.
- Team management:
- Recruit, train, and develop a team of skilled and motivated restaurant staff.
- Schedule and assign duties to ensure adequate coverage and efficient service.
- Provide ongoing coaching, feedback, and performance evaluations to enhance team performance.
- Customer service:
- Ensure the delivery of exceptional customer service by setting and maintaining high standards.
- Handle customer inquiries, concerns, and complaints promptly and professionally.
- Foster a customer-centric environment and proactively seek ways to enhance guest satisfaction.
- Financial management:
- Monitor and control operational costs, including labor, inventory, and supplies.
- Implement effective strategies to increase revenue, improve profitability, and achieve financial targets.
- Conduct regular inventory checks and collaborate with the procurement team to ensure optimal stock levels.
- Inventory and Supplier Management:
- Oversee inventory control, ordering, and stock management.
- Develop and maintain relationships with suppliers and negotiate favorable terms.
- Ensure optimal levels of food and beverage stock while minimizing waste.
- Compliance and safety:
- Uphold health, safety, and sanitation standards, following local health regulations.
- Ensure compliance with all applicable laws, regulations, and airport security protocols.
- Maintain accurate records and documentation as required by company policies and procedures.
Qualifications and Skills:
- Proven experience as a Restaurant Manager or in a similar leadership role.
- Strong knowledge of restaurant operations, service standards, and best practices.
- Exceptional leadership and team management skills, with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills, with a customer-oriented approach.
- Strong organizational and multitasking abilities, with attention to detail.
- Ability to work under pressure and handle challenging situations calmly and effectively.
- Knowledge of relevant health and safety regulations and compliance requirements.
- Flexibility to work shifts, including weekends, evenings, and holidays.
- Prior experience in the airport or hospitality industry is a plus.
Grove Bay is an E-Verify and equal opportunity employer, you must show proof of eligibility to work in the U.S.
Compensation: $70,000.00 - $90,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Grove Bay Hospitality Group was created in 2010 with the idea that it would be fully connected to the community. Like our logo, our founders and core team members have deep roots in South Florida. For us, this connection to our community can be in the form of opening a great restaurant, providing new jobs for our fellow Miamians, or even donating our time and resources to the many charities we support.
Grove Bay aspires to enhance the lives of its guests, employees, communities and investors as a restaurant industry leader by developing innovative, memorable and highly successful restaurant concepts. From ingredients to customer service, Grove Bay is committed to delivering only the highest quality across all levels of operation. We believe that if we provide our guests with exceptional hospitality experiences, if we train and take care of our people, and if we’re an active member of our community, then the performance and profits will take care of themselves.
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Financial
- Competitive Wages
- Profit Sharing Plan - Management
- Grove Bay Rewards Program
- Employee Referral Program
Career
- Grove Bay Connect
- Advanced Training
- Tuition Reimbursement Program
- Train up Program
- Individualized training and development program
Wellness
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-term disability/Long-term disability
- Paid time off
- Maternity Pay
- Paternity Pay
- Sabbatical
Social
- Employee events
- Holiday Party
- Grove Bay Connect Social Portal